Tough Customer
Author: Sandra Brown
Publisher: Simon and Schuster
Published: 2021-12-28
Total Pages: 512
ISBN-13: 1982177128
DOWNLOAD EBOOK →Originally published: New York: Simon & Schuster, 2010.
Author: Sandra Brown
Publisher: Simon and Schuster
Published: 2021-12-28
Total Pages: 512
ISBN-13: 1982177128
DOWNLOAD EBOOK →Originally published: New York: Simon & Schuster, 2010.
Author: Sandra Brown
Publisher: Simon and Schuster
Published: 2010-08-10
Total Pages: 288
ISBN-13: 1416563229
DOWNLOAD EBOOK →The #1 New York Times bestselling author of Seeing Red “charges her characters and their relationships with electricity” (San Francisco Book Review) in this sizzling, sleep-with-the-lights-on novel of suspense. When a deranged stalker attempts to murder her daughter Berry, Caroline King has no doubts who to contact for help: Berry’s father, the cagey private investigator Dodge Hanley. It’s been thirty years since Dodge last saw Caroline, but the savvy real estate mogul still haunts his dreams. He has a whole bagful of grudging excuses for ignoring Caroline’s call—and one compelling reason to drop everything and fly down to Texas to protect the daughter he’s never met: guilt. As always, Dodge’s perseverance knows no bounds as he teams with a small-town sheriff, but the alarming situation worsens when the stalker claims other victims, leaving a trail of clues lethally pointing toward Berry. And Dodge—a street-smart fighter who has always put his life on the line—realizes that this time, he’s risking his heart as well...
Author: Sandra Brown
Publisher: Hachette UK
Published: 2011-11-10
Total Pages: 400
ISBN-13: 144470818X
DOWNLOAD EBOOK →Number One New York Times bestselling author Sandra Brown returns with another suspenseful thriller Dodge Hanley is a private investigator who doesn't let rules get it in his way That's why he's the first person Caroline King - who after a thirty-year separation continues to haunt his dreams - asks for help when a deranged stalker attempts to murder their daughter . . . the daughter Dodge has never met. He has a whole bagful of grudging excuses for wishing to ignore Caroline's call, and one compelling reason to drop everything: guilt. His daughter Berry has become the object of desire of a co-worker, a madman and genius with a penchant for puzzles and games who had spent the past year making Berry's life hell, and who now has vowed to kill her. The heart-pounding situation goes from bad to worse when the stalker begins to claim other victims and leaves an ominous trail of clues as he lethally works his way toward Berry. From the acclaimed international bestselling author Sandra Brown, Tough Customer, is a thrilling tale about obsession and murder, the fragile nature of relationships, and, possibly, second chances. Praise for Sandra Brown 'Suspense that has teeth' Stephen King 'Lust, jealousy, and murder suffuse Brown's crisp thriller' Publishers Weekly 'An edge-of-the-seat thriller that's full of twists . . . Top stuff!' Star
Author: Steve Reilly
Publisher: Red Wheel/Weiser
Published: 2016-06-22
Total Pages: 170
ISBN-13: 1632659506
DOWNLOAD EBOOK →Negotiation is the middle ground between capitulation and stonewalling, a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either.Regardless of the industry, situation, or product, the two most common mistakes negotiators make are:1. they give ground too easily, and;2. they get nothing in return.When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating With Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose.Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator...and vice versa.
Author: Sandra Brown
Publisher: Simon and Schuster
Published: 2010-07-20
Total Pages: 512
ISBN-13: 1416563091
DOWNLOAD EBOOK →Hired by a woman who believes that the shooting of her Atlanta businessman friend was planned by his nephew, defense lawyer Derek Mitchell comes to realize that the nephew is a psychotic movie buff who enjoys acting out favorite violent film plots.
Author: Cece Meng
Publisher: Houghton Mifflin Harcourt
Published: 2009
Total Pages: 41
ISBN-13: 0618824154
DOWNLOAD EBOOK →Three independent chicks who dare to be different are reprimanded by the other barnyard residents for not being quiet and docile, until the smart, fearless trio takes on a runaway tractor.
Author: Dave Anderson
Publisher: John Wiley & Sons
Published: 2013-05-21
Total Pages: 123
ISBN-13: 1118761618
DOWNLOAD EBOOK →Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Author: Allan Fels
Publisher: Melbourne Univ. Publishing
Published: 2019-09-03
Total Pages: 214
ISBN-13: 0522874428
DOWNLOAD EBOOK →Allan Fels has never been one to shy away from a fight, especially when the big end of town is exploiting small businesses or consumers. During his twelve years as head of Australia’s competition watchdog, he took on banks, airlines, supermarkets and big telcos to make sure Australians were getting a fair deal. Since leaving the Australian Competition and Consumer Commission in 2003, he’s continued to champion the underdog. From fighting for the rights of those with a mental health disability, to overseeing the payment of millions of dollars in wages to illegally underpaid 7-Eleven workers, Fels has used his wily political skills and media savvy to get the job done. Along the way, he’s also helped radically transform Victoria’s taxi industry and investigated grossly overpaid corporate executives. In this fascinating account of his post-ACCC life, Fels opens up about how his family has coped with daughter Isabella’s schizophrenia, what it was like to be controversially sacked by 7-Eleven and what he’s learned over his fifty years of dedicated public service.
Author: Robert Bacal
Publisher: Bacal & Associates
Published: 2011-02-28
Total Pages: 191
ISBN-13: 1452803803
DOWNLOAD EBOOK →Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author: Michael Sandrock
Publisher: Human Kinetics
Published: 2000-10-17
Total Pages: 183
ISBN-13: 1492584088
DOWNLOAD EBOOK →Imagine training with the best distance runners and running coaches of our time, learning their favorite and most effective workouts, and discovering their hard-earned secrets to success. With Running Tough you'll find yourself running side by side with such world-class runners as Bill Rodgers, Libbie Hickman, Frank Shorter, Arthur Lydiard, Ron Clarke, Emil Zatopek, and Adam Goucher, tasting their unwavering dedication and determination, and viewing firsthand their training runs. Written by prolific running journalist Michael Sandrock, Running Tough organizes the workouts by training goals to create a user-friendly handbook. This allows you to develop a customized training plan using the most appropriate workouts for training and racing. You'll find chapters dedicated to - long runs, to help develop aerobic endurance - off-road training, to build and strengthen the legs; - fartlek training or the "speedplay," to discover variety; - interval workouts, to increase speed; - hill workouts, to build strength and stamina; - tempo runs, to push anaerobic thresholds; - recovery fun runs, to heal muscles while emphasizing the enjoyment of the sport; and - building a program, to prepare for competition. With Running Tough, you'll have the tools to create enhanced training programs, discover new plateaus in your workout regimes, and meet the challenges of world-class competition. You'll find that whether you're looking for increased strength and endurance, improved aerobic or anaerobic capacity, or just a competitive edge, Running Tough will help you train with more efficiency, more enthusiasm, and more variety.